Reference

Privacy Policy — How We Handle Your Information

We collect and use personal data to operate your account, process wallet transactions through bKash, Nagad and Rocket, and deliver the lobby you see. This policy explains what we gather, why we need it, and how you can request changes or deletion.

Account securityWallet transaction recordsDeposit and withdrawal logsSession dataSupport contact history
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zoya game Privacy Policy — How We Handle Your Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what information we hold, request changes, or ask for deletion, our support channels are open. We verify your identity using your registered mobile number before processing data requests to keep your account secure.

Live Chat Open the chat widget in your account dashboard or on any page footer. Privacy requests are handled by our data team; expect a response within 48 hours for standard inquiries and up to five business days for deletion requests.
Email Support Send your data request to the support address listed in your account settings. Include your registered mobile number and a brief description of what you need — viewing your data, correcting details, or requesting deletion.
Account Portal Log in and visit the privacy section under account settings to download a summary of your stored information, update contact preferences, or submit a formal deletion request that our compliance team will review.
DATA PRACTICES

How We Protect and Use Your Information

Your account runs on encrypted connections. Payment data moves through secure channels between your bKash, Nagad or Rocket app and our wallet processor; we never store your mobile banking PIN or full card numbers. Session cookies keep you logged in across pages and remember your language preference. We review access logs to spot unusual login patterns and flag suspicious withdrawal requests before they leave your wallet.

Encryption Standards

All data transmitted between your device and our platform uses industry-standard SSL encryption. Your password is hashed and never stored in plain text; account recovery requires mobile number verification through OTP sent to your registered number.

Cookie Usage

Session cookies maintain your login state and remember lobby filters. Analytics cookies track which games are opened most often and where visitors drop off, helping us improve navigation. You can disable non-essential cookies in your browser settings without losing core account functions.

Data Retention

Active accounts retain full transaction and game history for audit and dispute resolution. When you close your account, we archive essential records — registration date, transaction summaries, support tickets — for regulatory compliance and delete non-essential activity logs within 90 days.

Your Rights

You can request a portable copy of your data, ask us to correct outdated details, or submit a deletion request through support. We verify your identity before processing these requests and respond within the timeframe required by local data protection standards where they apply.

Privacy Policy FAQ

We collect your mobile number, account password, date of birth for age verification, and payment details when you add bKash, Nagad or Rocket to your wallet. Your IP address and device type are logged at registration to protect against duplicate accounts.

Active accounts retain full deposit and withdrawal logs indefinitely for audit and dispute resolution. If you close your account, we archive essential transaction summaries for regulatory compliance and delete detailed game activity within 90 days of account closure.

Yes. Contact support with your registered mobile number and ask for a data export. We verify your identity through OTP and send a downloadable report within five business days covering account details, transaction history, and support tickets.

We share transaction data with payment processors — bKash, Nagad, Rocket — to complete deposits and withdrawals. We do not sell your data to advertisers or marketing firms. Game providers receive anonymised session data for platform integrity checks only.

Log in, go to account settings, and submit a deletion request. We verify your identity, clear any pending balances, and close your account within seven business days. Essential audit records are archived per regulatory requirements; all other data is deleted.

Session cookies keep you logged in and remember your language preference. Analytics cookies track which games are popular and where navigation stalls. You can disable analytics cookies in your browser without affecting login or wallet functions; session cookies are required for core features.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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